Broom & Shovel reserves the right to reevaluate rates at any time based on the time it is taking to perform our service to meet the client’s standards. We will monitor the actual cleaning time for the first 2-3 months of service and occasionally thereafter. Broom & Shovel will contact the client to discuss possible price or service revisions if the cleaning time differs drastically from the original bid.

 

Please make sure that we can enter your home, either by providing us with a key, a code, or having someone to open the door for us. We reserve the right to assess a fee of $100 if we receive less than a 48-hour notice for skips, cancellations, or if our staff is unable to gain entry into the home.

 

Client agrees to pay the price quoted at the time of service. Broom & Shovel accepts cash, check, credit card or Venmo to make payment for service. Although greatly appreciated, please understand that tipping is not required. A $10 handling fee will apply if payment is not received at the time of service. A 20% finance charge will be added to unpaid balances over 30 days. All bank charges incurred due to NSF checks will be passed on to the client at a flat rate of $35 per check.

 

While we make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, we request all irreplaceable items (whether monetarily or sentimentally valued) be stored and/or not cleaned by our staff. Broom & Shovel must be notified within 24 hours of service if damage is discovered. If notice is not given within 24 hours of service, you agree to release Broom & Shovel of any and all responsibility.

 

Broom & Shovel is not responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm.

 

If you request to have your laundry done by Broom & Shovel, it is your responsibility to instruct the staff on any special instruction regarding the care of your items. Broom & Shovel will not be held responsible for damages due to lack of instructions.

 

If you specifically request to clean inside of a hutch/china cabinet, dust any computer equipment or wash dishes, the client agrees not to hold Broom & Shovel or any of its employees responsible for damage to any article or component.

 

For the safety of our employees, items over 20 pounds will not be lifted. Also, please make us aware of the location of any and all firearms.

 

For the safety of our employees, they have been instructed to never open the door while in a client’s home with the exception of one of the Broom & Shovel members of management. From time to time a member of management will be stopping by to follow up on the cleaning and service of your home. This is to insure that the service provided meets the Broom & Shovel level of professionalism.

 

Your pets are important to us. For their safety as well as ours, please let us know how they should be handled. Broom & Shovel is not responsible for cleaning out litter boxes, removing pet waste, or any messes due to ill pets.

 

Please let us know if you have a preference for a certain product that you would like us to use. We will do our best to accommodate your requests.

 

We do our best to be as flexible as we can with the schedule to accommodate the needs of all our clients. During the holidays and peak vacation times we appreciate your flexibility as we attempt to fill our clients’ many requests for additional services.

 

Broom & Shovel clients may not solicit our employees, contractors or affiliates to be contracted or employed by you or your affiliations for cleaning, organization, errand services of any kind. If you would like to hire or contract one of our employees or providers to work independently for you or your affiliates, you may do so by informing our office and paying the $3000 referral fee.

 

Broom & Shovel may change the Terms and Conditions of this agreement upon reasonable notice to the clients.

 

Please let us know at least 48 hours in advance if you need to cancel your scheduled service. This will allow us sufficient time to schedule our staff with another client. Our 48 Hour Cancellation Policy is designed to protect our staff from loss of income. If you cancel your scheduled service with less than 48 hours notice, you will be assessed a cancellation fee of $100.

 

Client Acknowledgement:

 

As a client of Broom & Shovel, I understand that once I have accepted an appointment time, and have been placed on a house cleaner’s schedule, that I have agreed to all of the terms of this agreement. If there are any terms of this agreement that I do not agree with I will request in writing an amendment to the agreement. I understand that I will not be placed on a schedule until a mutual agreement has been reached.

 

Thank you for your cooperation and confidence in our company.

It is our pleasure to serve you.

 

Broom & Shovel